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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Printing and Supplies Portfolio Overview | - Printing hardware and consumables ecosystem - Ink and toner product families |
| Channel Sales and Positioning | - Competitive comparison fundamentals - Selling strategies for HP Supplies |
| Value Proposition and Differentiation | - Cost efficiency and total cost of ownership - Print quality and reliability positioning |
| Customer Needs and Printing Use Cases | - Enterprise and managed print environments - Home and small office printing requirements |
| Sustainability and Recycling Programs | - HP Planet Partners recycling program |
HP Selling HP Supplies 2020 Sample Questions:
A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)
- A. low-cost replacements
- B. user testimonials
- C. warranty Information
- D. Informed decisions
- E. studies and briefs
Correct Answer: B,E 🗳️
How does HP use serialization to combat the counterfeit and grey market?
- A. It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.
- B. It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.
- C. It uses embedded code to determine in which regions the cartridges are sold.
- D. It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.
Correct Answer: A 🗳️
How do HP Customer Delivery Inspections (CDIs) protect enterprise and public-sector customers?
- A. by certifying distribution vendors that have installed security measures at their warehouses and on their delivery vehicles
- B. by holding free seminars to educate customers about the counterfeiting dangers and ways to detect counterfeit products
- C. by assessing public tenders and related bids tor suspicious supplier names used in the bill of materials
- D. by examining suspicious large or mid-sized purchases for counterfeit and illicit products
Correct Answer: D 🗳️
An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?
- A. Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
- B. Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
- C. Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
- D. HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.
Correct Answer: C 🗳️
