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HP Selling HP Supplies 2020 Sample Questions:

1. A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)

A) low-cost replacements
B) user testimonials
C) warranty Information
D) Informed decisions
E) studies and briefs

2. How does HP use serialization to combat the counterfeit and grey market?

A) It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.
B) It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.
C) It uses embedded code to determine in which regions the cartridges are sold.
D) It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.

3. How do HP Customer Delivery Inspections (CDIs) protect enterprise and public-sector customers?

A) by certifying distribution vendors that have installed security measures at their warehouses and on their delivery vehicles
B) by holding free seminars to educate customers about the counterfeiting dangers and ways to detect counterfeit products
C) by assessing public tenders and related bids tor suspicious supplier names used in the bill of materials
D) by examining suspicious large or mid-sized purchases for counterfeit and illicit products

4. An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?

A) Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
B) Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
C) Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
D) HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.

Solutions: