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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
SAP Certified - SAP Field Service Management Sample Questions:
1. What are some of the features available to technicians on the mobile apps?
There are four correct answers.
A) Recording planned/unplanned consumption of material/spare parts
B) Recording efforts, expenses, and mileage
C) Using smartforms/checklists
D) Service workflows
2. How can smartform instances be created?
There are three correct answers.
A) Automatically by a business rule
B) Manually by a dispatcher on the Field Service Management web UI
C) Manually by a technician on a mobile app
D) By the customer in the FSM Self Service application
3. A Company in SAP Field Service Management uses a repository of master data which is shared between all companies within the account Choose the correct answer.
A) False
B) True
4. The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.
A) False
B) True
5. Which aspects are included in the core components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
A) Integrated toolchain
B) Expert guidance
C) Standardized framework
D) Customer loyalty programs
E) Best marketing practices
Solutions:
| Question # 1 Answer: A,B,C,D | Question # 2 Answer: A,B,C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A,B,C |
