About SAP Certified Application Associate - SAP Service Cloud 1911 - C_C4H510_01 Exam

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SAP C_C4H510_01 Exam Syllabus Topics:

Topic	Details
Topic 1	Explain Installed Base & its usage in Service Tickets Identify different components of custom reports and interactive dashboards
Topic 2	Setup Service Levels, Categories and define Work Distribution rules for Service Process Set up a notification process and configure conditions and actions for workflows
Topic 3	Identify the different Service Processes and their capabilities Explain Contracts & Case Management in Service Tickets
Topic 4	Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud Explain Warranty Management & its usage in Service Tickets
Topic 5	Identify fine-tuning timeline and dependencies in the context of the overall project plan Explain Time Recording and Fulfillment in Service Tickets
Topic 6	Explain Maintenance Plan & its usage in Service Tickets Perform tasks associated with the maintenance of employees
Topic 7	Identify how to use personalization and extensibility Explain Registered Products & their usage in Service Tickets

Reference: https://training.sap.com/certification/c_c4h510_01-sap-certified-application-associate---sap-service-cloud-1911-g/

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