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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solutions Overview | 15% | - Key use cases and common scenarios - Government and Public Sector industry fundamentals - Salesforce Public Sector Solutions product positioning |
| Topic 2: Configuration and Customization | 15% | - Constituent engagement portal configuration - Lightning Experience customization - Reporting and analytics for public sector - Workflow and approval processes |
| Topic 3: Best Practices and Governance | 10% | - Public sector implementation best practices - Accessibility and compliance standards - Performance optimization |
| Topic 4: Implementation Considerations | 20% | - Integration patterns for government systems - Data migration considerations - User adoption strategies - Security and compliance requirements |
| Topic 5: Government Community Cloud | 20% | - Permitting and licensing capabilities - Case management for government - Constituent engagement features - GCC features and capabilities |
| Topic 6: Public Sector Data Model | 20% | - Constituent and household data model - Case and investigation management - Service territory and location-based services - Permit and license object relationships |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected. What configuration should the Technical Consultant perform to assist with meeting this requirement?
A) Disable the Grant Access Using Hierarchies setting on the Case object
B) Mirror the Org Chart into the Role Hierarchy
C) Set the Organization- Wide Defaults (OWD) for the Case object to private
D) Disable all approval processes on the Case object
2. A state agency manages license renewals. Applicants should automatically receive reminder emails 90 days before expiration, followed by additional reminders at 30 days and 7 days if the license has not been renewed. Which solution requires the least custom development?
A) Manual email campaigns each week
B) Validation Rules with email alerts
C) Apex batch jobs for every reminder
D) Scheduled Flow with email actions
3. A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?
A) Custom Object for Applications
B) Product Schedule
C) Person Accounts
D) Salesforce Flow
4. A public sector agency expects a large number of applications for a grants program. The agency wants to easily qualify and make decisions for applications based on certain conditions. Which feature should be leveraged for this use case?
A) Visual Flow
B) Business Rules Engine
C) Process Builder
D) Apex Trigger
5. A government- supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs. Which component can be added to see the history of Decision Explanations for a claim?
A) Decision Explainer Log History
B) Audit Log
C) Log History
D) Record History
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |






