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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was beschreibt, wie Komponenten und Aktivitäten zusammenarbeiten, um die Wertschöpfung zu ermöglichen?

A) Die ITIL-Leitprinzipien
B) Das ITIL-Service-Wertesystem
C) Die vier Dimensionen des Servicemanagements
D) Eine Servicebeziehung

2. Welche Aussage BEST repräsentiert die Anleitung zur Protokollierung von Vorfällen?

A) Alle Vorfälle müssen vollständig protokolliert werden
B) Vorfälle müssen nur protokolliert werden, wenn eine Lösung nicht sofort verfügbar ist
C) Es können nur Vorfälle protokolliert werden, die an den Service Desk gemeldet wurden
D) Der Service Desk entscheidet, welche Vorfälle protokolliert werden sollen

3. Identifizieren Sie das fehlende Wort im folgenden Satz.
Ein [?] ist das Hinzufügen, Ändern oder Entfernen von allem, was direkte oder indirekte Auswirkungen auf Dienste haben könnte

A) Problem
B) Konfigurationselement
C) Risiko
D) ändern

4. Wann sollte für eine Standardänderung eine vollständige Risikobewertung und Autorisierung durchgeführt werden?

A) Mindestens einmal im Jahr
B) Wenn eine Notfalländerung angefordert wird
C) Wenn die Prozedur für die Standardänderung erstellt wird
D) Jedes Mal, wenn die Standardänderung implementiert wird

5. Warum sollte ein Service Level Manager regelmäßige Service Reviews durchführen?

A) Zum Sammeln von Informationen über die Ziele und Vorgaben der Service-Konsumenten
B) Um eine kontinuierliche Verbesserung der Dienste sicherzustellen, sodass sie den sich entwickelnden Bedürfnissen der Dienstnutzer gerecht werden
C) Um sicherzustellen, dass Vereinbarungen einfach formuliert und leicht verständlich sind
D) Zum Erfassen von Informationen zu Serviceproblemen und zur Leistung im Vergleich zu vereinbarten Zielen

Solutions: