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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A) HP Defective Media Retention
B) HP Onsite Repair
C) HP Standard Contractual Services
D) HP Care Pack Services

2. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.
B) Prices can be found in HP Care Pack Central.
C) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
D) The ServiceOne reseller can settle pricing conditions directly with the customer.

3. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
B) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
C) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
D) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers

4. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"

A) Asset Tagging
B) Installation
C) Tracking and Recovery Services
D) Defective Media Retention

5. Which service is part of data and hardware protection?

A) Defective media retention
B) Printer installation
C) Onsite repair
D) Maintenance kit

Solutions: