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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Migration | 17% | - End-to-end migration planning and execution - Slack delivery best practices - Role definition across Slack, partner, and client teams |
| Topic 2: Solution Design for Slack | - Integration design with Salesforce ecosystem - Channel strategy and governance model - Workspace architecture and design principles | |
| Topic 3: Slack Administration and Governance | - Workspace configuration and settings - Security and compliance controls - User lifecycle management | |
| Topic 4: Change Management and Adoption | - Training and enablement planning - Communication and rollout planning - User adoption strategies |
Salesforce Certified Slack Consultant Sample Questions:
1. Your Slack client requests your guidance on evaluating eDiscovery and DLP applications for their Slack Enterprise Grid. Specifically, the client's Enterprise Security team wants to understand the access these applications will have to data on their grid.
How would you respond to this question?
A) eDiscovery applications need only read access to Slack data, whereas DLP applications require both create & update access.
B) eDiscovery applications need only create access to Slack data, whereas DLP applications require both read & write access.
C) Both eDiscovery and DLP applications require read & write access to Slack data.
D) eDiscovery applications need only read access to Slack data, whereas DLP applications require both read & write access.
2. You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner. The client's Enterprise Grid houses four workspaces: Social, External, Marketing and Finance.
Unless modified from the default in the client's Enterprise Grid, which workspaces can channel members request to work with individuals from the external partner?
A) The External workspace only
B) All the workspaces housed within the Enterprise Grid
C) The latest workspace created in the Enterprise Grid
D) The first workspace created in the Enterprise Grid
3. Your client wants to add an additional layer of security for their data in Slack. They enquired about Slack's Enterprise Key Management (EKM) product.
What guidance can you provide on how to proceed with enabling EKM?
A) EKM is an add-on product that needs to be purchased and then configured with support from Slack.
B) EKM is a free product that you can add-on as necessary. Only Org Owner has the ability to enable EKM.
C) EKM is included with the purchase of Slack security tools and can be enabled by the Org Owner.
4. You are designing a learning session for your client. Your client counterpart has asked that you ensure learners are able to use threads and emoji reactions while working in Slack.
Based on Slack's experiential learning approach, what is the best option to ensure your attendees are able to perform these activities after the session?
A) Ask your attendees to read about threading and emoji reactions in the Slack Help Center after the session.
B) Set aside time in the session to practice threading and emoji reactions live.
C) Include a screenshot of threads and emoji reactions on your slides.
D) Test your attendees with multiple choice questions about threading and emoji reactions.
5. Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?
A) A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info
B) A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel
C) A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles
D) Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
