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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Which discovery question will best help you understand your client's security concerns and guidelines?

A) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
B) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
C) Which internal teams collaborate most frequently in your current organization?
D) What user support model does your organization use today to answer IT and Slack-related questions?

2. You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?

A) The Slack Consultant will be the primary point of contact post-project completion.
B) The Slack Consultant will be there to respond to end-user tickets related to Slack launch.
C) The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
D) The Slack Consultant provides subject matter expertise during the project implementation.

3. You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?

A) Suggest all Workspace Admins direct their questions to 24/7 support.
B) Offload Admin Essentials training to the client's IT team.
C) Revise the SOW to include Admin Essentials sessions for each time zone.
D) Create a tailored series of videos geared towards Workspace Admins.

4. How often should you recommend that your client conduct a guest and channel clean-up?

A) Monthly
B) Annually
C) Weekly
D) Ad-hoc

5. Your client is trying to add a custom field for all members to add their favorite dessert in Slack profile.
How would you recommend they set up this field?

A) In their IDP, add a field "Favorite Dessert". Edit the field to update from SCIM and publish the changes.
B) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from SCIM and publish the changes.
C) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Publish the changes.
D) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from API and publish the changes.

Solutions: