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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Three employees meet face-to-face to identify a problem and resolve it through open discussion.
Which type of conflict resolution technique is this?
Select one.

A) Devil's advocate
B) Problem solving
C) Compromising
D) Smoothing

2. Employees A and B work together on the same project team. When the team faces a complex and difficult problem, the team leader usually asks Employee A to generate alternative solutions for the team to consider.
Experience has shown that Employee A actively searches for additional information and is more likely to take initiative and to feel that the team can effectively influence the outcomes of its actions. Employee B tends to do well on jobs that are well structured and routine and tends to feel that the outcomes of the team's actions are determined by luck or chance.
Which statement is correct?
Select one.

A) Employee A exhibits an external locus of control, and Employee B exhibits an internal locus of control.
B) Employee A exhibits an indeterminate locus of control, and Employee B exhibits a determinate locus of control.
C) Employee A exhibits an internal locus of control, and Employee B exhibits an external locus of control.
D) Employee A exhibits a determinate locus of control, and Employee B exhibits an indeterminate locus of control.

3. What type of team is formed when employees from about the same hierarchical level but from different work areas come together to accomplish a task?
Choose 1 answer

A) Cross-functional team
B) Divergent team
C) Diverse team
D) Virtual team

4. When might an organization's strongly-entrenched culture be a liability?
Select one.

A) When top management is guiding the cultural development
B) When the shared values of an organization are in agreement
C) When an organization's environment is undergoing rapid change
D) When core values are shared by members of a specific department

5. What is a characteristic of problem-solving teams that is different than cross-functional teams?

A) Problem-solving team members meet only on a virtual basis.
B) Problem-solving team members come from different work units.
C) Problem-solving team members come from the same work unit.
D) Problem-solving teams use only computer technology to tie them together physically

Solutions: