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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.

A) False
B) True

2. Identify the supervisor capacities for Avaya Contact Center Select with IP500V2-

A) 50
B) 100
C) 30

3. DRAG DROP
Match the objection statement on the left to the objection type on the right. (Click and drag the objection type on the right to the corresponding objection statement on the left.)

4. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)

A) Integrations, services, and assets, as well as the leveraging of open standards.
B) Provides reporting and analysis tools to track caller behavior for continuous Improvement.
C) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
D) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience

5. Which statement is a value proposition of Avaya IP Office Contact Center? (Select one.)

A) It allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
B) It can host both outbound campaigns and communication, as well as self- service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
C) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
D) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.

Solutions: