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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which Oracle Service Cloud capability can assign chats based on language and product skills?

A) Syndicated chat
B) Engagement engine
C) Advanced routing
D) Business rules

2. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) Because the system default is 15 minutes, it cannot be changed.
B) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
C) You can change the default value to 60 minutes by using File > Options > Session Expiration.
D) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

3. Which four view modes are available in the Report Editor?

A) Data Set View
B) Layout View
C) Design View
D) Graphical View
E) Report View
F) Database View

4. A company wantsto include the company logo and contact details in its outbound email communications.
Where should this be configured?

A) Global template
B) Admin HTML Editor
C) Quote template
D) Contact HTML Editor

5. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?

A) f2, f5, f1, f3, f4
B) f1, f2, f5, f3, f4
C) f2, f5, f3, f1, f4
D) f1, f2, f4, f3, f5
E) f5, f2, f3, f4, f1

Solutions: