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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

A) charts and reports
B) only reports
C) charts and lists
D) only charts

2. You need to schedule a phone call to a group of Accounts and Contacts,
followed three days later by an email message.
What should you do?

A) Create one quick campaign.
B) Create one campaign with two marketing lists.
C) Create two quick campaigns.
D) Create one campaign with one marketing list.

3. In Microsoft Dynamics CRM 2011, you need to create a new quote for a customer.
The new quote is for products that are used in an existing opportunity for a different customer.
What should you do?

A) Create the new quote and relate the existing opportunity.
B) Create the new quote and get the products from the existing opportunity.
C) Create the new quote directly from the existing opportunity.
D) Copy the existing opportunity and create the new quote directly from the new opportunity.

4. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Relate the opportunity to at least one competitor.
B) Enter the close date on the close opportunity form.
C) Activate all draft quotes related to the opportunity.
D) Close all open activities on the opportunity.

5. You are analyzing marketing data in Microsoft Dynamics CRM 2011.
Which of the following analysis tools are available to you?
(Choose all that apply.)

A) Charts
B) Dashboards
C) Auditing
D) Advanced Find

Solutions: