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Salesforce Loyalty Management Accredited Professional Sample Questions:
1. What is the recommended approach to creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue?
A) Create an Apex Class and implement a Redemption Catalogue engine.
B) Create a Loyalty Process with different rules to manage every combination
C) Create a Decision Tree using Flows with a leaf for every combination
D) Create a Decision Table and define the Redemption Catalogue as business rules.
2. Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?
A) Use the standard Order Lookup of the Transaction Journal Object
B) Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
C) Create a custom text field in Transaction Journal object to save the order purchased by the client.
D) Use standard Order Lookup on the Loyalty Ledger object
3. Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that there are transactions that contain the coat product.
Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?
A) That the flow is active and has been created to apply the promotion.
B) That the member is a campaign member of the promotion campaign.
C) That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.
D) That the promotion has specified the Current Liability Amount.
4. The Loyalty Administrator for Northern Trail Outfitters (NTO) defines Basic and Premium as the two Tiers for its Insider program. They want to define a free product sample for all members in Premium Tier.
How does NTO configure tiers within the Loyalty Program to give vouchers for members in the Premium Tier?
A) Voucher Management and Benefit Action
B) Voucher Management; Benefits Setup (in Program console); Benefit Action to process benefits
C) Voucher Management and Benefits Setup
D) Voucher Management; Benefits Setup (in Program console); Benefit Action to define downstream actions and FLOW - Benefit action for orchestration
5. Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.
Which solution should the Loyalty Consultant utilize to create personalized customer experiences?
A) Salesforce Slack
B) Salesforce Sales Cloud
C) Salesforce Marketing Cloud
D) Salesforce Order Management System
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A,C | Question # 4 Answer: D | Question # 5 Answer: C |






