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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes managing authentication and non-repudiation?

A) Information security management
B) Service configuration management
C) Change enablement
D) IT asset management

2. Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A) Partners and suppliers
B) Information and technology
C) Organizations and people
D) Value streams and processes

3. Which includes governance, management practices, and continual improvement?

A) The 'deliver and support' value chain activity
B) The 'focus on value' guiding principle
C) The service value system
D) The 'value stream and processes' dimension

4. What should be used to set user expectations for request fulfilment times?

A) The time that the customer indicates for service delivery
B) The service levels of the supplier
C) The time needed to realistically deliver the service
D) The consumer demand for the service

5. Where are the details of the required performance outcomes of a service defined?

A) Service offerings
B) Service requests
C) Service components
D) Service level agreements

Solutions: