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Cisco 300-830 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Hybrid Collaboration Services | - Hybrid services integration
|
| SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Security and Troubleshooting | - Secure collaboration deployment
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. Drag and Drop Question
An engineer is designing a Cisco Webex Contact Center call queue. Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.
2. A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive Whatsapp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?
A) The Agent Desktop layout prohibits Whatsapp and SMS.
B) The agent is missing the premium license.
C) The agent is not provisioned for Digital channels.
D) The agent is missing the enhanced license.
3. A Webex Contact Center Administrator is trying to configure team-based call distribution. The requirement is to handle Sales Queue calls before Accounting Queue calls.
- All Sales calls in the queue must be routed to agents before
Accounting calls.
- If an older Accounting call is in the queue and a Sales call is
received by the system, the Sales call must get priority.
- When no Sales call is in the queue, Accounting calls can be routed to agents.
How can this be achieved within team configuration?
A) Configure capacity based queues.
B) Select Skill Profile with Sales only Skill.
C) Ask agents to ignore Accounting calls.
D) Configure queue ranking.
4. Refer to the exhibit. Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency. In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)
A) Allotted on Desktop Profile
B) Allocated to Channels
C) Assign skills to the queue
D) Assign skills in flow
E) Assigned to Capacity-based Teams
5. A Webex Contact Center manager wants to verify which contact sessions were recorded. Which stock report in Webex Contact Center Analyzer must be used to achieve the goal?
A) Usage Report
B) Teams Contact Details
C) Sites Contact Details
D) CSR Report - Yesterday
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C,D | Question # 5 Answer: D |






