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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

Question 1

What action must always be performed before submitting a new DCF technote?

A. Ask the customer if they agree to open a technote.
B. Install the DCF Item Creator application.
C. Forward the PMR to the BackEnd.
D. Check for duplicate items in CAST or the Technote Database.

Question 2

A customer with a Passport Advantage contract has opened a Severity2 PMR. What is the responsiveness target for this PMR?

A. within 5 business hours
B. the best endeavors
C. within 4 business hours
D. within 2 business hours

Question 3

According to the Software Support Handbook how is a Severity 1 PMR defined?

A. Criticalimpact or system down
B. Severeimpact and system running
C. Non-critical query
D. Non-critical or impacting support team

Question 4

When does a PMR need to be re-entitled?

A. When the customer cannot speak English.
B. When the product compid is changed.
C. When you find an APAR for the customer's problem.
D. When customer's telephone number is changed.

Solutions: