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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC reporting feature would be used to analyze the root cause of a sudden spike in abandoned calls?

A) Call Detail Record (CDR) analysis with filters for queue, time, and disposition.
B) System Health Dashboard.
C) Historical Agent Performance Report.
D) Real-Time Wallboard.

2. When implementing a virtualized AICC environment, which resource is often over-provisioned initially, leading to inefficiency?

A) Network Interface Cards (NICs)
B) Memory (RAM)
C) Storage Capacity
D) CPU Cores

3. The G.729 audio codec provides higher audio fidelity and lower bandwidth consumption compared to the G.
711 codec.

A) False
B) True

4. A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen- pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?

A) The ICD engine fetches the data as part of the routing logic.
B) The UAP itself uses a pre-configured widget or iframe to display the CRM page.
C) A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.
D) The CTI server makes a direct SQL query to the CRM database.

5. A "concurrent session" licensing model for AICC is directly tied to the number of named agent accounts, regardless of how many are logged in simultaneously.

A) False
B) True

Solutions: