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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Communication Services
B) Application Services
C) Public Interface Services
D) Core Services

2. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
B) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
C) Designated Contacts are the only people within an organization with access to the Resource Center.
D) Designated Contacts provide the first level of support for their organization.
E) Designated Contacts are the only people within the organization who may contact and work with support.

3. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A) Other participants must also click on the Open video call icon.
B) All participants must click on the Join button in the video chat view.
C) All participants, except the initiator, must click on the Join button in the chat view.
D) Participants automatically placed in the video chat when clicking on the chat room.

4. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A) Rename the user account.
B) Set the user to Inactive for 30 days, then delete the user account.
C) Create a role for former users and add the user to that role.
D) Reset the user's password.

5. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Chat Icon
B) Activity
C) Documents
D) Admin

Solutions: