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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?

A) Dedicated hardware and dedicated software
B) Dedicated hardware and shared software
C) Shared hardware and shared software
D) Shared hardware and dedicated software

2. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A) Upgradable Single Box
B) Geo-redundancy
C) Cluster Mode
D) Single Box

3. A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

A) CTI
B) PRI
C) EC500
D) SIP

4. An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A) 500
B) 800
C) 600
D) 700

5. Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.
Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?

A) Avaya Maestro
B) Avaya Update Manager
C) vCenter Manager
D) Capacity Planner

Solutions: