
Practice Test for 700-805 Certification Real 2024 Mock Exam
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NEW QUESTION # 29
Which two factors drive subscription value for customers? (Choose two)
- A. continuous access to innovation
- B. bundling of software and hardware
- C. up to date security protection
- D. freeware offers
- E. training access
Answer: A,C
NEW QUESTION # 30
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
- A. lock in revenue streams through co-termination
- B. focus on benefits
- C. explore up sell opportunities
- D. validate the customer's business needs
Answer: C
NEW QUESTION # 31
Which three financial metrics are critical in renewing subscriptions? (Choose three.)
- A. net new sales
- B. training costs
- C. renewal rate
- D. annual re curing revenue
- E. close rate
Answer: B,C,D
NEW QUESTION # 32
What is the key implication on-time renewals have for an IT provider company?
- A. incentives will be paid
- B. no major impact if sales are on plan
- C. improved customer satisfaction
- D. recurring business is preserved
Answer: C
NEW QUESTION # 33
Which statement best summarizes the intended outcome of the Success Plan?
- A. generate financial data that indicates a customer's propensity to renew
- B. provide scheduling for resolving customer qual y issues
- C. grow incremental annual recurring revenue
- D. development of a customer-centric view for achieving value from their portfolio
Answer: D
Explanation:
the Success Plan is:
A document that outlines the customer's goals, challenges, desired outcomes, and success metrics A collaborative effort between Cisco, partners, and customers to align on the customer's vision and strategy A roadmap that guides the customer through the lifecycle stages of plan, build, adopt, and renew A development of a customer-centric view for achieving value from their portfolio
NEW QUESTION # 34
What is the future state goal of licensing at Cisco?
- A. Smart License
- B. Right to use
- C. Classic PAK
- D. Standby License
Answer: A
NEW QUESTION # 35
What is the primary measurement of success for a Renewals Manager?
- A. iARR rate
- B. percentage of contracts closed
- C. renewal success rate
- D. upsell percentage
Answer: C
Explanation:
The primary measurement of success for a Renewals Manager is the renewal success rate, which is the percentage of customers who renew their contracts with Cisco at the end of their term. The renewal success rate reflects the Renewals Manager's ability to retain customers and revenue, as well as to increase customer satisfaction and loyalty. The renewal success rate is calculated by dividing the number of customers who renew by the number of customers who are eligible to renew in a given period. The renewal success rate is different from other metrics such as upsell percentage, percentage of contracts closed, or iARR rate, which are not directly related to the Renewals Manager's role or performance.
NEW QUESTION # 36
What is the main purpose of CCW-R?
- A. to allow customers and partner store new software subscriptions and service contracts from one tool
- B. to factor customer ATR, up sell and attrition
- C. to capture partner and customer billing preferences
- D. to allow customers and partners to download renewal data
Answer: A
Explanation:
CCW-R stands for Cisco Commerce Software Subscriptions and Services, which is a tool that allows customers and partners to quote, order, and manage their service contracts and software subscriptions from one place. CCW-R enables users to create new or renew technical services and software subscription quotes, submit approved orders, and manage their contracts. CCW-R also provides features such as co-terming, contract alignment, service level changes, and deal discounts. CCW-R is designed to simplify the renewal process and enhance the customer experience
NEW QUESTION # 37
Which discussion point helps up sell a customer?
- A. Focus on how much it will cost the customer.
- B. Focus on what the customer already has covered on the network.
- C. Discuss changes in the network and identify any uncovered additions to the network.
- D. Discuss your prior ties and why you need the sale.
Answer: C
Explanation:
A discussion point that helps up sell a customer is to discuss changes in the network and identify any uncovered additions to the network. This discussion point can help us understand the customer's current situation, needs, and challenges, as well as uncover any gaps or opportunities for improvement. By discussing changes in the network, we can show our interest and curiosity in the customer's business, as well as demonstrate our expertise and credibility in providing solutions. By identifying any uncovered additions to the network, we can highlight the risks and costs of not having adequate protection or support for those additions, as well as propose relevant products or services that can address those issues. This discussion point can help us create value for the customer, as well as differentiate our offering from competitors.
NEW QUESTION # 38
An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users.
The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.
Which Cisco offer represents the best value for the customer?
- A. Ask Cisco team to engage into a Smart Account or Enterprise Agreement annd propose a creation of a Customer Success Plan.
- B. Propose to migrate to perpetual model.
- C. Suggest a simplified discount DSA with the total of licenses from each product Cisco One and Webex.
- D. Prepare a Partner Branded Managed Service deal.
Answer: A
NEW QUESTION # 39
Which task should a Renewals Manager perform during the Prospect phase?
- A. Terms negotiation
- B. Risk mitigation
- C. Review new opportunities
- D. Risk Assessment
Answer: D
NEW QUESTION # 40
Which two factors drive subscription value for customers? (Choose two)
- A. continuous access to innovation
- B. bundling of software and hardware
- C. up to date security protection
- D. freeware offers
- E. training access
Answer: A,C
Explanation:
Two factors that drive subscription value for customers are up to date security protection and continuous access to innovation. These factors reflect the benefits that customers can gain from subscribing to Cisco products and services, such as:
Up to date security protection: Customers can enjoy the peace of mind that their networks, devices, and data are always protected from the latest threats and vulnerabilities. Cisco provides regular security updates, patches, and enhancements to its products and services, as well as proactive threat intelligence and prevention. Customers can also leverage Cisco's security portfolio, which covers the entire network from edge to cloud, and provides integrated solutions for identity, endpoint, cloud, email, web, and network security.
Continuous access to innovation: Customers can access the latest features and functionalities that Cisco delivers through its products and services, without having to purchase new hardware or software licenses. Cisco provides frequent software updates, upgrades, and releases that introduce new capabilities, improve performance, and optimize user experience. Customers can also take advantage of Cisco's innovation ecosystem, which includes partners, developers, researchers, and customers who collaborate to create cutting-edge solutions for various industries and use cases.
NEW QUESTION # 41
Which task is the responsibility of the renewals manager?
- A. Billing recurring revenue contracts
- B. Driving adoption of specific technologies
- C. Managing recurring revenue risk
- D. Managing the success plan
Answer: C
NEW QUESTION # 42
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
- A. Quote delivery
- B. Billing
- C. Deal strategy
- D. Proposal build
Answer: D
NEW QUESTION # 43
Which service offering helps define the IT vision and strategy of the customer?
- A. advisory
- B. support
- C. training
- D. optimization
Answer: A
Explanation:
According to the Cisco website1, advisory services from Cisco and their partners provide expert guidance and data-driven insights to help customers architect and optimize their IT environment. Advisory services can help customers with:
IT strategy and planning
Business and technology alignment
IT governance and operating models
IT transformation and innovation
IT performance and optimization
NEW QUESTION # 44
......
Cisco 700-805 exam measures the candidate's understanding of the Cisco RM tool, including the ability to navigate the tool's interface, use its features and functionalities, and manage customer accounts. 700-805 exam also tests the candidate's knowledge of Cisco's product and service offerings, as well as their ability to communicate effectively with customers and partners.
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