Jan 26, 2023 Step by Step Guide to Prepare for 33820X Exam BrainDumps
ACDS-3382 33820X Real Exam Questions and Answers FREE Updated on 2023
NEW QUESTION 28
A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?
- A. 5 or less
- B. 20 or less
- C. 15 or less
- D. 10 or less
Answer: D
Explanation:
Reference:
https://documentation.avaya.com/ko-KR/bundle/PartnerCloudPoweredbyAvayaxCaaSSolutionDescription_r30/page/EMC_features_in_CCaaS.html
NEW QUESTION 29
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
- A. Active-Passive
- B. Primary-Backup
- C. Primary-Secondary
- D. Active-Active
Answer: C
NEW QUESTION 30
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
Explanation:
Reference:
https://www.trcnetworks.com/avaya-media-gateways-g250g350g430g450g650g860ig550/
NEW QUESTION 31
During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
* Increase in agents from 300 to 400
* Agent/Remote Workers 10% of agents
* Increase in CMS Supervisors from 30 to 40
* No increase in 900 Business Users
* Avaya IX™ Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?
- A. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 40 - IX™ Messaging Users: 1340
- B. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1300
- C. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 30 Remote Workers: 30 - IX™ Messaging Users: 1340
- D. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1340
Answer: A
NEW QUESTION 32
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
- A. Number of agents X 5 = DSPs
- B. Number of agents X 4 = DSPs
- C. Number of agents X 2 = DSPs
- D. Number of agents X 3 = DSPs
Answer: D
NEW QUESTION 33
A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
- A. Avaya Control Manager
- B. Avaya Workspaces® for Elite
- C. Avaya Breeze®
- D. Avaya Oceana®
Answer: B
NEW QUESTION 34
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Intelligent Customer Routing
- B. Avaya Aura® Call Center Elite
- C. Avaya Aura® Elite Multichannel
- D. Avaya Proactive Contact
Answer: B
NEW QUESTION 35
Refer to the exhibit.
The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?
- A. Avaya Common Platform (ACP)
- B. Avaya Solutions Platform (ASP)
- C. Avaya Server Platform (ASP)
- D. Avaya Application Server (AAS)
Answer: B
NEW QUESTION 36
Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
- A. Multiprotocol TX Module (MTM)
- B. Multiprotocol Transmitter Module (MTM)
- C. Multiprotocol Label Switching (MPLS) SD-WAN
- D. Multiprotocol Ethernet (ME)
Answer: C
NEW QUESTION 37
Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)
- A. Avaya Contact Center Select
- B. Avaya Experience Portal
- C. Avaya Aura® Communication Manager
- D. Voice Portal
- E. Avaya Aura® Contact Center
Answer: B,D,E
Explanation:
Reference:
https://support.avaya.com/products/P0408/avaya-orchestration-designer#:~:text=Orchestration%20Designer%20is%20a%20fully,and%20Interactive%20Response%20software%20platforms.
NEW QUESTION 38
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
- A. Public
- B. Hybrid
- C. Private
- D. CPaaS
Answer: B
NEW QUESTION 39
Refer to the exhibit.
The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.
In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?
- A. Avaya Experience Portal
- B. Avaya Aura® Call Center Elite Multichannel
- C. Avaya Aura® Communication Manager
- D. Avaya Aura® Application Enablement Services
Answer: A
NEW QUESTION 40
Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?
- A. XML Application
- B. XML Service
- C. XML Server
- D. XML Client
Answer: C
Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/100175255
NEW QUESTION 41
An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/101056329#:~:text=EMC%206.6%20supports%20real%2Dtime%20reporting%20for%20500%20agents%20with%20unicast.
NEW QUESTION 42
The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)
- A. The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
- B. The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
- C. The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
- D. In AEP 7.2.x, full ports may be bundled with speech.
- E. In AEP 7.2.x, full ports cannot be bundled with speech.
Answer: B,C,D
NEW QUESTION 43
The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
- A. Presence Plug-In
- B. EMC Plug-In
- C. Agent Plug-in
- D. Supervisor Plug-In
Answer: A
NEW QUESTION 44
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Contact Center Bundles
- B. Proof of Concept
- C. Virtual Private Clouds
- D. Ready Now Solutions
Answer: C
NEW QUESTION 45
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Application Specific Licensing (ASL)
- B. Standard License (SL)
- C. Advanced License (AL)
- D. Enablement Licensing (EL)
Answer: D
NEW QUESTION 46
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