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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to display all opportunities and account names of your
accounts and a sum of the revenue of the opportunities.
What should you do?

A) In the Report Wizard, create a report with a primary record type of Opportunities and a related record type of Accounts (Potential Customer). Display the revenue of the opportunities and the account name.
B) Create an account view that displays the account name and the revenue of the opportunities of the accounts.
C) In the Report Wizard, create a report with a primary record type of Accounts and a related record type of Opportunities (Potential Customer). Display the account name and the revenue of the opportunities.
D) Create an opportunity view that displays the revenue of the opportunities and the account name.

2. In Microsoft Dynamics CRM 2011, you need to create a new queue and restrict access to this queue to
only members of a specific team.
What should you do?

A) Create a new user-owned queue with the team members as owners. Assign an appropriate security role to the team members to access queues.
B) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team members to access queues.
C) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.
D) Create a new team-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.

3. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Deleting a lead also removes the lead from the marketing list.
B) Marketing list members cannot be qualified until the list is activated and unlocked.
C) Deleted leads remain in the marketing list.
D) Marketing list members can be added after the list is activated.

4. In Microsoft Dynamics CRM 2011, you need to create an appointment with a recurrence pattern.
What should you do?
(Choose al that apply.)

A) Create an appointment, save the appointment, and then create a recurrence for the appointment.
B) Create a recurring appointment, save the recurring appointment, and then create a recurrence for the recurring appointment.
C) Create a recurring appointment, create a recurrence for the recurring appointment, and then save the recurring appointment.
D) Create an appointment, create a recurrence for the appointment, and then save the appointment.

5. A company with offices in Boston, Massachusetts, and Paris, France uses Microsoft Dynamics CRM 2011.
You need to ensure that resources in Boston can be scheduled to deliver services only for the Boston
office.
What should you do? (Choose all that apply.)

A) Create a Boston site record. Add all the users and facilities/equipment that are associated with that site.
B) Set the time zone for each facility/equipment record associated with the Boston site to match the time zone of that site.
C) Set the service selection rules to choose resources from The same site.
D) Set the time zone for each user associated with the Boston site to match the time zone of that site.

Solutions: