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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Continual Improvement | |
| Topic 2: Service Value Chain Activities | |
| Topic 3: Key Concepts of Service Management | - Guiding Principles - Four Dimensions of Service Management - Service Value System (SVS) |
| Topic 4: ITIL Practices | - Technical Management Practices - General Management Practices - Service Management Practices |
EXIN ITIL 4 Foundation Sample Questions:
Which describes an unresolved problem which has been already analysed?
- A. An incident
- B. A known error
- C. A workaround
- D. A risk
Correct Answer: B 🗳️
Which includes governance, management practices, and continual improvement?
- A. The 'deliver and support' value chain activity
- B. The 'focus on value' guiding principle
- C. The service value system
- D. The 'value stream and processes' dimension
Correct Answer: C 🗳️
Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?
- A. Partners and suppliers
- B. Information and technology
- C. Organizations and people
- D. Value streams and processes
Correct Answer: A 🗳️
Which practice establishes a channel between the service provider and its users?
- A. Supplier management
- B. Service desk
- C. Relationship management
- D. Change enablement
Correct Answer: B 🗳️
Which statement about service offerings is CORRECT?
- A. Service offerings include the transfer of goods from the consumer to the provider
- B. Each service should be described to consumers as a single service offering
- C. Service offerings describe how providers and consumers cooperate to co-create value
- D. The same product can be used as a basis for more than one service offering
Correct Answer: D 🗳️
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