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HP Selling HP BSM Solutions Sample Questions:

1. Which statement best links a customer problem to a solution capability for Application Performance Management?

A) Problem; how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
B) Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Run-time Service Model (RTSM)
C) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
D) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)

2. Which discovery question would you ask to an IT executive to uncover a Systems Management pain point?

A) Have you experienced customer satisfaction issues for accessing your applications?
B) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
C) How often do you update application revisions across your network?
D) Do you have the ability to integrate fault, availability, performance, and configuration management?

3. Where can you find license SKU and pricing information for HP BSM Application Performance Management?

A) BSM datasheets
B) Sales Awareness Webinars
C) www.hp.com/software
D) Pricing Guides on HP Partner Central

4. Which key customer persona is most likely associated with and involved in Application Performance management?

A) Senior Project Manager
B) Director of Operations
C) Chief Marketing Officer
D) Quality Assurance Director

5. Which Application Performance Management business challenges are faced by IT executives and solved through HP's BSM solution? (Select two.)

A) guaranteeing that service desk tickets are prioritized
B) improving customer and business satisfaction
C) pre-empting problems before they cause an outage
D) providing better asset management tracking
E) monitoring security breaches more effectively

Solutions: