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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Call History.
B) Use the .NET Client.
C) Use the built-in Dialpad.
D) Use the Make Call button.

2. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A) No
B) Yes

3. How many types of Genesys Cloud Contact Center Licenses are available?

A) 5
B) 3
C) 4
D) 2

4. How many types of groups are there by default?

A) 5
B) 3
C) 4
D) 2

5. Select all the sections for the standard profile page. (Choose five.)

A) Skills & Certifications
B) Relationships
C) Contact
D) Languages
E) Contact Information
F) General
G) HR

Solutions: