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IBM C2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Tivoli Service Delivery Concepts | - IT Service Management (ITSM) principles - Service lifecycle and service delivery processes |
| Implementation and Administration | - Configuration and deployment fundamentals - Monitoring and operational management |
| Process Automation Solutions | - Tivoli automation architecture overview - Automation workflows and orchestration concepts |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?
- A. IBM SmartCloud Control Desk for Internal Service Providers Edition
- B. IBM SmartCloud Control Desk
- C. IBM SmartCloud Control Desk Entry Edition
- D. IBM SmartCloud Control Desk for Managed Service Providers Edition
Correct Answer: B 🗳️
Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?
- A. KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
- B. KPIs take a long time to implement in a GUI so they must be defined early in the project.
- C. KPIs track project success and if the promised value is delivered.
- D. KPIs document the solution performance and indicate whether hardware needs to be upgraded.
Correct Answer: C 🗳️
A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?
- A. Asset Management for IT
- B. Change and Configuration Database Management
- C. Capacity Management for IT
- D. Service Request Management
Correct Answer: A 🗳️
Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?
- A. It identifies the most important key business units using the IT asset and service management solution.
- B. It provides an overview of the key business units which helps identify the unit managers to interview.
- C. It identifies the key business units and teams supporting IT asset and service management processes.
- D. It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
Correct Answer: B 🗳️
How can workflow-driven change processes reduce costs?
- A. Because the same custom workflow-driven change processes can be reused by multiple customers.
- B. Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
- C. By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
- D. By interfacing with multiple technology APIs to implement unattended changes.
Correct Answer: C 🗳️
