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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Planning and Implementation | - Deployment and implementation approaches - Solution design considerations |
| IT Service Management Concepts | - Business requirements and stakeholder analysis - IT processes and service management principles |
| Process Automation and Integration | - Integration and data management - Configuration management database concepts |
| IBM Tivoli Service Delivery Solutions | - IBM SmartCloud Control Desk - IBM Tivoli Asset Management for IT - IBM Tivoli Service Automation Manager |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?
- A. Badly configured processes
- B. Badly configured workflows
- C. Badly configured actions
- D. Badly configured cron tasks
Correct Answer: D 🗳️
A customer's IT environment consists of servers, storage, desktop, and point of sale devices. Assuming IBM SmartCloud Control Desk is used to manage these items in the CMDB, which two scanning tools also need to be deployed and integrated in order to perform reconciliation of authorized versus deployed configuration items? (Choose two.)
- A. IBM Tivoli Provisioning Manager
- B. IBM Tivoli Application Dependency and Discovery Manager
- C. IBM Tivoli End Point Manager
- D. IBM Tivoli License Compliance Manager
- E. IBM Tivoli Usage and Accounting Manager
Correct Answer: B,C 🗳️
A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?
- A. Define the new users in the existing IBM SmartCloud Control Desk
- B. Buy an IBM SmartCloud Control Desk for Internal Service Provider license
- C. Buy an additional 5,000 end user licenses
- D. Build a separate instance of IBM SmartCloud Control Desk
Correct Answer: A 🗳️
How is a power user of an IT asset and service management system defined?
- A. A user who is an expert in programming additional features to the system which will be used by other users.
- B. A user with the highest level of authorization to access the system.
- C. A user who is responsible for management of the system administration team.
- D. A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
Correct Answer: D 🗳️
A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?
- A. Single server. IBM SmartCloud Control Desk
- B. Multi-server, IBM SmartCloud Control Desk
- C. Multi-server, IBM SmartCloud Control Desk - Entry
- D. Single server, IBM SmartCloud Control Desk - Entry
Correct Answer: B 🗳️
