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SVC-16A Exam topics
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- Troubleshooting
- ESD Precautions
- Customer Experience
- Safety
- Product Knowledge
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Reference: https://support.apple.com/en-us/HT205737
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Apple SVC-16A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Basic Troubleshooting | 20% | - Hardware and software issue identification - Networking and connectivity basics - iOS, iPadOS, and macOS fundamentals - Systematic troubleshooting methodology |
| Topic 2: Customer Experience | 20% | - Service process and support workflow - Communication and professional conduct - Understanding customer expectations |
| Topic 3: ESD Precautions | 20% | - ESD-safe work environment - Proper grounding and protection - Electrostatic discharge principles |
| Topic 4: Service and Documentation | 20% | - Using Apple service manuals and resources - Parts management and warranty policies - Proper documentation and reporting |
| Topic 5: Safety | 20% | - Electrical and mechanical safety - Battery handling and safety guidelines - Tool and equipment safety |






