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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Value Design | 32% | - Ethics and value alignment - Value measurement and outcomes - Strategic direction and rationale - Context and innovation impact |
| Intangible Deliverables | 26% | - Stakeholder alignment - Governance and mindset - Culture and capability building - Change and adoption enablement |
| Tools and Artifacts | 23% | - Strategy mapping and modeling - Design frameworks and methods - Decision-making tools - Documentation and visualization |
| Leveraging Adjacent Roles and Skills | 19% | - Working with product and business teams - Leading cross-functional work - Collaboration with architects and designers - Integrating UX and technical perspectives |
Salesforce Certified Platform Strategy Designer Sample Questions:
The design team at Cloud Kicks is in the early stages of exploring an idea for a wearable device to track customers ' activity during workouts. They employ footwear designers and manufacturing experts, but they lack an engineer experienced in consumer hardware. What should the strategy designer do to determine whether or not to pursue this product idea?
- A. Hire an engineer with experience in consumer devices.
- B. Conduct an expert interview in consumer device engineering.
- C. Perform secondary research on common hardware issues.
Correct Answer: B 🗳️
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Cloud Kicks (CK) has just added sustainability as a corporate value. CK has assigned a strategy designer to partner with the manufacturing team to look for opportunities to improve on its sustainability goals. What should the designer do to build and rationalize a case with this new team?
- A. Present research on climate change to the manufacturing team.
- B. Meet with the manufacturing team and give them feasible solutions.
- C. Analyze internal systems through the lens of environmental risk.
Correct Answer: C 🗳️
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A Salesforce Architect is asked to engage and help facilitate a journey mapping workshop with a strategy designer. The architect is unsure how it will help in the creation of deliverables they are required to produce.
What value should the architect get by engaging in this workshop?
- A. A journey map allows for the creation of a solution architecture diagram.
- B. A journey mapping exercise will provide all of their technical requirements.
- C. A journey map will allow the developers to start building.
Correct Answer: A 🗳️
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Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical. Which approach should the strategy designer take to get the developer ' s support?
- A. Invite the developer to do their own research and come up with alternate potential solutions that meet the brief.
- B. Create a persuasive story about the concept focusing on what the developer cares about and using their language.
- C. Persuade the developer ' s boss and product manager to lend their support to the project, and the developer will likely come around.
Correct Answer: B 🗳️
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Cloud Kicks (CK) wants to launch a new application that will change the processes and operating procedures within the organization. To propose a rollout of the new application, CK ' s design team plans on building and testing a Minimum Viable Product (MVP). Which outcome should the team focus on when defining the MVP?
- A. Testing an outline of all features and possibilities of the product
- B. Validating or invalidating the essential features of the product
- C. Assessing essential features of the product with a large group of users
Correct Answer: B 🗳️
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