Microsoft MB2-718日本語 : Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)

MB2-718日本語 real exams

Exam Code: MB2-718J

Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)

Updated: Jul 23, 2026

Q & A: 90 Questions and Answers

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Microsoft Dynamics 365 for Customer Service MB2-718 Exam

Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

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  • Passing Score: 700/1000
  • Format: Multiple choices, multiple answers
  • Length of Examination: 150 minutes
  • Number of Questions: 45-60

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Microsoft MB2-718日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Manage cases and service requests- Case lifecycle management
  • 1. Escalate and resolve cases
    • 2. Route cases using queues
      • 3. Create and manage cases
        - Service level management
        • 1. Track SLA compliance
          • 2. Configure SLAs
            Topic 2: Omnichannel and service automation- Service automation tools
            • 1. Automate workflows for service cases
              • 2. Configure routing rules
                Topic 3: Reporting and analytics- Customer service reporting
                • 1. Use dashboards and reports
                  • 2. Monitor service performance metrics
                    Topic 4: Knowledge management- Knowledge base configuration
                    • 1. Create and publish knowledge articles
                      • 2. Search and use knowledge articles
                        Topic 5: Configure Microsoft Dynamics 365 for Customer Service- Set up and configure customer service applications
                        • 1. Configure service management settings
                          • 2. Manage security roles and business units
                            • 3. Configure system settings and preferences

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