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Microsoft Dynamics 365 for Customer Service MB2-718 Exam
Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
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What is the duration of the MB2-718 Exam
- Passing Score: 700/1000
- Format: Multiple choices, multiple answers
- Length of Examination: 150 minutes
- Number of Questions: 45-60
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Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Manage cases and service requests | - Case lifecycle management
|
| Topic 2: Omnichannel and service automation | - Service automation tools
|
| Topic 3: Reporting and analytics | - Customer service reporting
|
| Topic 4: Knowledge management | - Knowledge base configuration
|
| Topic 5: Configure Microsoft Dynamics 365 for Customer Service | - Set up and configure customer service applications
|






