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ITIL 4 Foundation Sample Questions:
What is the MOST LIKELY reason mat incident management would need a temporary team to work together?
- A. So users can resolve their own incidents with self-help
- B. To escalate an incident to a supplier or partner
- C. So customers and users are provided with timely updates
- D. To resolve a complex or major incident
Correct Answer: D 🗳️
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Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
- A. Monitoring and event management
- B. Information security management
- C. Continual improvement
- D. Service level management
Correct Answer: B 🗳️
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Identify the missing word in the following sentence.
The purpose of the service configuration management practice to to ensure mat accurate and reliable information about the configuration of [?], and the is that support mem, is available when and where it to needed.
- A. organizations
- B. services
- C. outcomes
- D. IT assets
Correct Answer: D 🗳️
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What is a user?
- A. The role that authorizes budget for service consumption
- B. The role that directs and controls an organization
- C. The role that defines the requirements for a service
- D. The role that uses services
Correct Answer: D 🗳️
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A user wants to know how to create a report, so they come into contact with the service desk.
Which practice is MOST LIKELY to help with the solution of this issue?
- A. Service request management
- B. Incident management
- C. Change enablement
- D. Service level management
Correct Answer: A 🗳️
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