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HP HP2-I17 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Features, Benefits and Value Proposition | 30% | - Security, reliability and sustainability features - Cost-per-page and efficiency advantages - Solutions differentiation and added value |
| Customer Needs Analysis & Sales Process | 25% | - Identify customer printing requirements - Consultative sales approach - Match products to business needs |
| HP Printing Portfolio Overview | 25% | - Use cases and target customer segments - Key specifications and technologies - HP LaserJet and InkJet product families |
| Competitive Positioning | 20% | - HP unique selling points - Comparison with competing solutions - Addressing competitive objections |
HP Selling HP Printing Hardware 2020 Sample Questions:
Question 1
Which statement about recycled paper is true?
A. High-quality printing and copying paper requires at least 50% virgin fiber from new-growth forests.
B. To be certified sustainable, recycled paper must be made from 65% recycled wood fiber.
C. Sustainable fiber sourcing for paper-based product packaging involves agreements to plant more trees than are harvested.
D. Wood fiber can only withstand 5-7 cycles of recycling before it deteriorates,
Question 2
You are meeting with a new customer to discuss their level of expertise and comfort in performing printer/scanner maintenance in house. What should you ask the IT manager to learn about the company's IT management approach? (Select two.)
A. Does your maintenance plan allow for replacement equipment to minimize disruption and downtime?
B. How do you manage the deployment and configuration of your printers?
C. Is cost or performance more important when deciding to repair or replace old equipment?
D. Do you currently have a sustainabitity policy in place and can you meet your goals?
Question 3
How are HP Print Support Services offered?
A. HP Print Support Services are included in print deals that also include extended warranties.
B. Customers with Premium Service contracts made directly with HP can add HP Print Support Services to their existing contract.
C. HP Print Support Services are available at no additional cost upon approval of HP Financing.
D. Customers can purchase HP Print Support Services as an HP Care Pack or on a standard contract.
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,B | Question 3 Answer: D |
