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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultantimplement this process?

A) Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.
B) Create one Service Appointment and add two Required Resources.
C) Create one Service Appointment and schedule two Resources.
D) Create two Service Appointments and assign two different Resources.

2. Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

A) Update Public Group membership.
B) Modify the user's Profile.
C) Modify the user record.
D) Assign a Field Service Mobile License to the user.

3. Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?

A) Add the Resource Skill and remove from the Service Territory once expired.
B) Add the Resource Skill and set the End Date.
C) Add the Resource Skill and create Absence onceexpired.
D) Add the Resource Skill and track certification using reminder.

4. At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?

A) Add one hour to the start and end times on the Service Territory.
B) Subtract one hour from the start and end times on the Service Territory.
C) Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
D) Add one hour to the start and end times on the Service Territory Member's Operating Hours.

5. Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

A) Create a Report Chart that summarizes wk Order Line Items andadd 2 link to the Service Appointment layout.
B) Create a custom Lightning Component that displays Work Order progress and deployit to Technicians through the Salesforce Field Service mobile app.
C) Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.
D) Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.

Solutions: