Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Knowledge Management Fundamentals (On-demand)
- Service Portal Fundamentals (On-demand)
- CIS-IT Service Management Exam Prep
- Automated Test Framework (ATF) Fundamentals (On-demand)
- ServiceNow Fundamentals (ILT)
- Mobile Development Fundamentals (On-demand)
- ServiceNow Platform Implementation (ILT)
- Knowledge Management Implementation (On-demand)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- Major Incident Management (On-demand)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- General familiarity with industry terminology, acronyms, and initial-isms
- At least six months of hands-on experience working on ServiceNow Platform
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Configuration Management Database: 5%
- Change and Release Management: 25%
- Knowledge Management: 10%
- Incident Management: 25%
- Request Fulfillment Management: 25%
- Problem Management: 10%
For each ITSM application, the candidate must know the following for each module
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
Experienced IT professionals and experts
All the relevant ServiceNow CIS-ITSM preparation labs are strictly compiled by experienced IT professional and experts who are skilled in latest real tests and testing center for many years in examination materials industry. So our CIS-ITSM exam cram could cover 100% of the knowledge points of real test and ensure good results for every candidate who trust CIS-ITSM: Certified Implementation Specialist - IT Service Management preparation labs. All education staff are required master degree or above, 5 years' industrial experience and spacious interpersonal relationship in international large companies.
Update ServiceNow CIS-ITSM preparation labs aperiodically
We update our exam preparation materials aperiodically accord with real tests, which is to ensure our CIS-ITSM exam cram coverage more than 96% normally. Also, we will inform our users about the latest products in time so as to help you pass your exams with our CIS-ITSM preparation labs easily. We provide one year service warranty for every user so that you can download our latest CIS-ITSM: Certified Implementation Specialist - IT Service Management exam cram free of charge whenever you want within one year. If you find HTML link, log account and password are not available you can ask us any time.
CIS-ITSM preparation labs: 100% Pass Exam Guarantee, or Full Refund
Our promise is that: 100% guarantee passing exams or we will full refund to you without any doubt. Our complete coverage of knowledge points of CIS-ITSM: Certified Implementation Specialist - IT Service Management exam cram will help most of the candidates pass exams easily, but if by any chance you fail at the first attempt, we guarantee a full refund on your purchase. Also you can choose to wait for our updated new edition of CIS-ITSM preparation labs or change to other valid test preparations of exam code subject. Our only aim is to assist you to clear the exam with our CIS-ITSM test preparation successfully.
Our purpose: Product First, Customer Foremost
Our company will always stick to the target of high quality (ServiceNow CIS-ITSM preparation labs), good faith, unique brand and long-term development. Our corporate philosophy is to direct our efforts based on our client's wishes (CIS-ITSM: Certified Implementation Specialist - IT Service Management exam cram). Our purpose: Product First, Customer Foremost. We provide 24*7 online service support: pre-sale and after-sale. Any time if you want to know something about our products CIS-ITSM: Certified Implementation Specialist - IT Service Management exam cram, we will serve for you immediately. Any contact and email will be replied in two hours.
As space is limited, we aren't able to write more. If you want to know more details about ServiceNow CIS-ITSM preparation labs please feel free to contact with us any time, it is our pleasure to reply and solve problem with you. Our CIS-ITSM: Certified Implementation Specialist - IT Service Management exam cram is surely the best assist for you to clear exams all the time.
Don't be upset by ServiceNow CIS-ITSM: Certified Implementation Specialist - IT Service Management again. Prep4cram releases the best valid CIS-ITSM preparation labs that can help you be save-time, save-energy and cost-effective to clear you exam certainly. Give yourself one chance to choose us: our CIS-ITSM exam cram is actually reliable and worth to buy. We can be your trustworthy source for Certified Implementation Specialist - IT Service Management exam, our advantages are specific.
After purchase, Instant Download: Upon successful payment, Our systems will automatically send the product you have purchased to your mailbox by email. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)
