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EXIN Certified Data Center Facilities Operations Manager Sample Questions:
Welding works need to be conducted.
Is a Permit to Work (PTW) required and if so, what type of PTW?
- A. A PTW is required for hot work
- B. Welding is covered under standard maintenance work, a PTW is not required
- C. A PTW is required for cold work
- D. A PTW is required for energy work
Correct Answer: A 🗳️
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Key Performance Objectives (KPOs) need to be defined.
What is a suitable time period for KPOs?
- A. Only monthly
- B. Weekly, monthly and yearly
- C. Only weekly
- D. Only yearly
Correct Answer: B 🗳️
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The data center service provider has decided that maintenance of the data center facilities infrastructure will be outsourced.
Is it still involved in the risk management process of data center maintenance?
- A. It depends on the knowledge and experience of the maintenance service provider
- B. No, since the data center service provider is not actively involved in the actual maintenance of the data center.
- C. No, the selected maintenance service provider is responsible
- D. Yes, since although risk can be shared, it cannot be transferred
Correct Answer: D 🗳️
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Maintenance works need to be outsourced to a vendor. During the service requirement gap analysis, the data center manager concludes it is best to offload internal resources.
In which category has the gap been identified?
- A. Technical
- B. Organizational
- C. Practical
- D. Financial
Correct Answer: B 🗳️
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Customers complain that reported incidents are responded to at first but then seem to disappear after a while with the customer no longer receiving a proper follow-up.
What is the most likely cause of this?
- A. The data center does not have adequate contingency in the resource allocations
- B. Incomplete shift hand-over
- C. The overall staff skill levels are insufficient to support the customer
- D. The service desk application is not configured to send automatic 'ticket closed' emails
Correct Answer: B 🗳️
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