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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Mobile Application | 16% | - Field service mobile app features - Offline functionality and data synchronization - Check-in, checkout, and time recording |
| SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Core business processes - Solution overview and architecture |
| Service Execution & Completion | 16% | - Service call lifecycle - Effort, material, and expense recording - Forms, reports, and documentation |
| Master Data Management | 12% | - Partners, skills, and service contracts - Equipment, item, and service call setup - Organizational structure configuration |
| Workforce Management & Dispatching | 16% | - Crowd service and technician management - Resource planning and scheduling - Activity assignment and optimization |
| Reporting & Analytics | 14% | - Data export and analysis - Standard reports and dashboards - Report templates and configuration |
| Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations - Security and permissions |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Where and how do I create filters for the service calls of my company? Choose the correct answer.
A) All of the Above
B) In Workforce Management, you can create new filters for your service calls-queue.
C) You need to create these filters in Administration.
D) You need to create these filters in the ERP backend system.
2. You are an administrator who needs to activate the Reserved Materials feature in the mobile app.
Which permission operations must you maintain for the RESERVEDAMATERIAL object type? Choose Two correct answers.
A) Update
B) Delete
C) Create
D) Read
3. You are an administrator responsible for maintaining setting at Account and Company level. Which of the following settings do you maintain at Company level? Choose Two correct answers.
A) User Groups
B) Password policy
C) Screen Configurations
D) Business Rules
4. As an administrator, which actions can you take on the time and Material journal tab? Choose Three correct answers.
A) Delete
B) Release
C) Approve
D) Close
E) Review
5. Your customer needs to check the correctness of technicians time. material and expense entries. What is the best way to solve that requirement > Choose the correct answer.
A) Approval of material. expenses. millages or time efforts is not yet implemented
B) You need to login as a admin user to the Field Service App on the smartphone and can change technician entries there
C) Technician entries can only be changed in ERP itself
D) Technician entries can be approved or modified in the Workforce Management App (Time and Material Journal)
E) Technicians entries are final and no adjustments can be done any more
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,D | Question # 3 Answer: C,D | Question # 4 Answer: A,C,E | Question # 5 Answer: D |
