Nortel 922-061 : Nortel Contact Center RIs. 7.0 Networking

922-061 real exams

Exam Code: 922-061

Exam Name: Nortel Contact Center RIs. 7.0 Networking

Updated: Sep 09, 2026

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Nortel 922-061 Exam Syllabus Topics:

SectionObjectives
Topic 1: Contact Center Architecture- Network integration for contact center systems
- Core components and system design
Topic 2: Reporting and Performance Management- Call center reporting tools and metrics
- Performance analysis and optimization
Topic 3: Routing and Call Flow Management- Skill-based and intelligent routing concepts
- Call routing strategies and policies
Topic 4: Interactive Voice Response (IVR)- Menu design and customer interaction flows
- IVR configuration and call handling
Topic 5: System Administration and Maintenance- User and agent management
- Monitoring and troubleshooting contact center systems

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