Avaya 3314 Exam Syllabus Topics:

Topic	Details
Topic 1	Understand ICR reporting capabilities Describe ICR reporting capabilities
Topic 2	Describe the capabilities of CMS RT Socket-based Routing Use POM troubleshooting procedures and tools
Topic 3	Explain the upgrade paths and procedures Explain how agents are assigned to campaigns
Topic 4	Explain the ICR installation requirements Perform POM database administration
Topic 5	Use AAEP troubleshooting isolation tools, logs and processes Describe the steps to configure the EPM for Email and SMS
Topic 6	Describe the standard POM reporting capabilities Describe the AAEP and POM architecture Explain how agent scripts are created and used
Topic 7	Install and configure POM features and functions Describe Agent Assignment options
Topic 8	Describe the AAEP standard reporting capabilities Describe the components of the POM User Interface

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21534

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