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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).

A) ContactStore
B) IIS
C) CCR
D) Voicemail Pro
E) One-X Portal

2. Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)

A) User and SIP extension in IP Office
B) User profile set to Teleworker
C) Available VCM resource
D) Advanced System license
E) Set user profiles to Virtual

3. An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?

A) The telephone firmware requires an upgrade.
B) The telephone must be changed from SIP to H.323.
C) The telephone requires an IP 500 control unit.
D) The telephone MAC address must registered in IP Office.

4. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ICR with account codes and CDR-enabled for billing.
B) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
C) ACD via VM Pro Campaign Manager and a campaign database
D) ACD to distributed Hunt Groups and one-X Portal Call Accounting

5. When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?

A) One backup per system
B) Not a supported feature
C) Limited to the number of systems in an SCN
D) There is no limit.

Solutions: