CompTIA 220-1202 : CompTIA A+ Certification Exam: Core 2

220-1202 real exams

Exam Code: 220-1202

Exam Name: CompTIA A+ Certification Exam: Core 2

Updated: Nov 11, 2026

Q & A: 320 Questions and Answers

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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operating Systems28%- macOS, Linux, and Chrome OS basics
  • 1. System configuration and maintenance
    • 2. Installation and navigation
      • 3. Command-line operations
        - Windows installation, configuration, and management
        • 1. File systems, partitions, and storage management
          • 2. Command-line tools and scripting
            • 3. Windows 10/11 features and settings
              • 4. Device drivers and system updates
                - Mobile operating systems
                • 1. App installation and security settings
                  • 2. Android and iOS configuration
                    • 3. Mobile device management
                      Topic 2: Operational Procedures21%- Safety and compliance
                      • 1. Environmental controls
                        • 2. Privacy and regulatory compliance
                          • 3. Workplace safety procedures
                            - IT service management
                            • 1. Disaster recovery planning
                              • 2. Documentation and change management
                                • 3. Backup and recovery processes
                                  - Communication and professionalism
                                  • 1. Customer service techniques
                                    • 2. Incident reporting
                                      • 3. SLA management
                                        Topic 3: Security28%- Network and application security
                                        • 1. Firewalls and security appliances
                                          • 2. Encryption technologies
                                            • 3. Wireless security protocols
                                              - Threats and mitigation
                                              • 1. Social engineering prevention
                                                • 2. Malware types and removal
                                                  • 3. Data protection and disposal
                                                    - Security fundamentals
                                                    • 1. Permissions and access control
                                                      • 2. Zero Trust concepts
                                                        • 3. Authentication and authorization
                                                          Topic 4: Software Troubleshooting23%- Operating system issues
                                                          • 1. System crashes and performance issues
                                                            • 2. Update and driver failures
                                                              • 3. Boot errors and startup problems
                                                                - Mobile device troubleshooting
                                                                • 1. Performance and battery problems
                                                                  • 2. App and OS update failures
                                                                    • 3. Connectivity and synchronization issues
                                                                      - Application and security troubleshooting
                                                                      • 1. Security-related issues and fixes
                                                                        • 2. Application crashes and errors
                                                                          • 3. Installation and compatibility problems

                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions:

                                                                            Question #1

                                                                            An administrator is investigating a technical outage. The management team wants information that includes the summary of the outage and actions taken. Which of the following documentation should the administrator provide?

                                                                            • A. Standard operating procedure
                                                                            • B. Knowledge base article
                                                                            • C. Non-disclosure agreement
                                                                            • D. Incident report
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: D  🗳️

                                                                            Explanation: Only visible for Prep4cram members. You can sign-up / login (it's free).

                                                                            Question #2

                                                                            A technician is selecting a remote access method so users can securely access Linux and Windows servers when working from home. Which of the following should the technician choose to best meet this requirement?

                                                                            • A. File Transfer Protocol (FTP)
                                                                            • B. Remote monitoring and management (RMM)
                                                                            • C. Remote Desktop Protocol (RDP)
                                                                            • D. Virtual private network (VPN)
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: D  🗳️

                                                                            Explanation: Only visible for Prep4cram members. You can sign-up / login (it's free).

                                                                            Question #3

                                                                            A customer's laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?

                                                                            • A. The technician should inform the customer about replacement options for an increased cost
                                                                            • B. The technician should provide the customer with the appropriate SLA
                                                                            • C. The technician should be dressed in appropriate business casual attire
                                                                            • D. The technician should project confidence and maintain a positive attitude
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: D  🗳️

                                                                            Explanation: Only visible for Prep4cram members. You can sign-up / login (it's free).

                                                                            Question #4

                                                                            A technician wants to create new partitions on a device so that a user can keep work data and personal data separate. Which of the following tools should the technician use?

                                                                            • A. perfmon.msc
                                                                            • B. diskmgmt.msc
                                                                            • C. lusrmgr.msc
                                                                            • D. devmgmt.msc
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: B  🗳️

                                                                            Explanation: Only visible for Prep4cram members. You can sign-up / login (it's free).

                                                                            Question #5

                                                                            Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
                                                                            INSTRUCTIONS
                                                                            Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
                                                                            Multiple devices may be selected for quarantine.
                                                                            Click on a host or server to configure services.
                                                                            If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.










                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer:

                                                                            See Explanation below for complete solution.
                                                                            Explanation:
                                                                            Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.

                                                                            A screenshot of a computer AI-

                                                                            A screenshot of a computer AI-

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