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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

Question 1

A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A. Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
B. Include battery and damage as keywords under Answers Stop Words.
C. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
D. Edit the alias text file to include alias words - battery damage, battery issue, battery.

Question 2

Which two features can you use toconnect output levels in a report? (Choose two.)

A. grouping
B. drill-down links
C. dashboards
D. variables
E. drill-down filters

Question 3

Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?

A. Create a level filter using the count () function.
B. Create a group filter using the rel_date_diff() function.
C. Use the date_add() function.
D. Use the date_diff() function nested in the name_format() function.

Question 4

Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

A. Rollups
B. Bucket Filter
C. Auto Filter
D. Applied Filter
E. Slicing

Question 5

What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

A. 30 MB
B. 20 MB
C. 10 MB
D. 5 MB
E. 25 MB

Solutions: